28 August 2016  | 


Feedback Click the tab to ask a question, report a problem or give praise

These are the common questions we get asked

Why do the programme pop-ups not stay anymore?/only flash up momentarily?
This seems to be an issue with IE10 and/or Windows 8. User feedback suggests adding the site to the list in 'Tools/Compatibility View' settings should solve the problem.

Why does BBC3, BBC4 not come up even after I select it in my channel list?
Only channels that have programmes on at the time you select will appear in your grid and as BBC3 and BBC4 start at 7pm any grid span before that they will not appear.

How do I create a profile?
On the home page there is a blue box that says customise channels, just select your UK region (this sets up your regional BBC/ITV channels) and your system (i.e. Freeview, Sky, Virgin). On the next screen you will be able to individually select each channel.

How do I remove a channel?
Once you have customised you will no longer see the blue box with the select system/region. At this point you press the 'Select Channels' button to customise your channels.

Why does my channel selection not save?
Channel saving relies on cookies, if you have them switched off your channel settings will not be saved. (You can switch on cookies just for TVGuide in Internet Explorer - Tools menu -> Internet Options -> Privacy tab -> Sites -> enter 'www.tvguide.co.uk' and click allow). You can retrieve your channel settings, if you have saved your email address with your profile by clicking the login link under that tabs. If you have cookies switched on and it still doesn't work email us with the browser version (e.g. Internet Explorer, Firefox, Safari, Opera, iPhone) you are using and computer operating system (e.g. MAC Tiger/PC Vista) and we will try and recreate the problem and fix it.

Why is channel [obscure channel] not available?
Email us the channel and if people want it, we will add it.

Why does select cable, freeview, satellite disappear after the first time I set up?
TVGuide makes a best guess at the channels you have on your selected system but does not store what system you selected, only the channels. We know that some people have two systems and we can't easily manage this. The best thing to do is set the channels manually or delete your TVGuide cookie, close your browser and start again.

Can I have Videoplus numbers?
Not easy. A US company called Gemstar owns the rights to these and only licenses them to Radio Times online. The codes have been reverse engineered but we can't risk getting sued.

Why does TVGuide not default to the current time?
It does. You are probably using a bookmark with a time saved in it. Just delete the bookmark and set it up with just http://www.tvguide.co.uk without anything at the end of the URL.

How do I access my Sky Remote Record login details?
In order to remote record with Sky, you have to be a Sky customer and have set up a Sky ID on the Sky.com website. Once you have set up a user profile from the website, you will be issued a Sky ID username and password.When remote recording from TVGuide.co.uk, you must enter these login details in the pop-up window. If you have forgotten your login details, click on the 'Forgotten Username/Password' options and follow the instructions. If you have not set up a Sky ID yet, click on 'Don't Have a Sky ID? Sign Up' and fill out the form.

We are always looking to improve TVGuide. If you have any improvements you would like. to see implemented on this site, or there is something about TVGuide.co.uk that you don't like, please feel free to use the FEEDBACK tab on the top left and submit using the form that pops up.



Press Esc to close
Subscribe to our Daily Highlights Newsletter:
New Series This Week
Today
Red Bull Soapbox Race
Jay Leno's Garage
Antiques Roadshow
The Real Housewives of ...
Victoria
Tomorrow
Marrying Mum and Dad
Fake Britain
TV Highlights
1:00amLife Below Zero
4:55pmDespicable Me
8:00pmRobot Wars
8:00pmThe X Factor
9:00pmDragons' Den
9:00pmVictoria
9:00pmZoo
9:00pmX-Men: First Class
10:00pmFleabag
10:00pmFear the Walking Dead
Top Catchup TV
1The X Factor Results
2The X Factor
3Live UEFA Champions League
4Match of the Day 2
5Match of the Day
6Strictly Come Dancing
7Sports Personality of the ...
8Strictly Come Dancing: The ...
9MasterChef: The Professionals
10The Royal Variety Performance
Soaps
1Coronation Street
2EastEnders
3Emmerdale
4Hollyoaks
5Neighbours
6Home and Away

Most Discussed
1Coronation Street
2Emmerdale
3Channel 4 Racing
4Loose Women
5Alphabetical
6Cash Trapped
7This Morning
8Lorraine
9Saturday Kitchen Live
10The Living and the Dead
Highest Rated
1BBC Proms 20168.3
2TT Blues9.0
3Finding Carter9.5
4Love Child8.4
5Yeh Kahan Aa Gaye ...7.8
6We Bare Bears9.5
7A Midsummer Night's ...8.3
819-29.7
9Katie Price's Pony ...8.6
10Saving Hope10.0
Latest Blog Entries
26 AugHere are the 10 best new films coming to BT TV this ...
26 AugThe X Factor 2016: Everything we know so far
26 AugFans call Big Brother “fake” after live feed reveals ...
26 AugWATCH: Britney Spears and James Corden talk about ...
25 AugWhat’s new on Netflix? Here’s how to find out with ...
25 AugJon Favreau to direct Seth MacFarlane’s live action ...
25 AugThe Great British Bake Off smashes Rio Olympics ...
25 AugLord Michael Cashman makes surprise return to EastEnder
25 AugKevin Bishop to star in BBC comedy about Nigel Farage
25 AugChris O’Dowd & Ray Romano to star in Get Shorty ...
TV Listings | ABOUT US | CONTACT US | ADVERTISE | FAQ | PRIVACY | © 2016 TVGuide.co.uk Ltd TV Listings. All right reserved & trademarks acknowledged. Now in 50 Countries!