23 January 2017  | 
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These are the common questions we get asked

Why do the programme pop-ups not stay anymore?/only flash up momentarily?
This seems to be an issue with IE10 and/or Windows 8. User feedback suggests adding the site to the list in 'Tools/Compatibility View' settings should solve the problem.

Why does BBC3, BBC4 not come up even after I select it in my channel list?
Only channels that have programmes on at the time you select will appear in your grid and as BBC3 and BBC4 start at 7pm any grid span before that they will not appear.

How do I create a profile?
On the home page there is a blue box that says customise channels, just select your UK region (this sets up your regional BBC/ITV channels) and your system (i.e. Freeview, Sky, Virgin). On the next screen you will be able to individually select each channel.

How do I remove a channel?
Once you have customised you will no longer see the blue box with the select system/region. At this point you press the 'Select Channels' button to customise your channels.

Why does my channel selection not save?
Channel saving relies on cookies, if you have them switched off your channel settings will not be saved. (You can switch on cookies just for TVGuide in Internet Explorer - Tools menu -> Internet Options -> Privacy tab -> Sites -> enter 'www.tvguide.co.uk' and click allow). You can retrieve your channel settings, if you have saved your email address with your profile by clicking the login link under that tabs. If you have cookies switched on and it still doesn't work email us with the browser version (e.g. Internet Explorer, Firefox, Safari, Opera, iPhone) you are using and computer operating system (e.g. MAC Tiger/PC Vista) and we will try and recreate the problem and fix it.

Why is channel [obscure channel] not available?
Email us the channel and if people want it, we will add it.

Why does select cable, freeview, satellite disappear after the first time I set up?
TVGuide makes a best guess at the channels you have on your selected system but does not store what system you selected, only the channels. We know that some people have two systems and we can't easily manage this. The best thing to do is set the channels manually or delete your TVGuide cookie, close your browser and start again.

Can I have Videoplus numbers?
Not easy. A US company called Gemstar owns the rights to these and only licenses them to Radio Times online. The codes have been reverse engineered but we can't risk getting sued.

Why does TVGuide not default to the current time?
It does. You are probably using a bookmark with a time saved in it. Just delete the bookmark and set it up with just http://www.tvguide.co.uk without anything at the end of the URL.

How do I access my Sky Remote Record login details?
In order to remote record with Sky, you have to be a Sky customer and have set up a Sky ID on the Sky.com website. Once you have set up a user profile from the website, you will be issued a Sky ID username and password.When remote recording from TVGuide.co.uk, you must enter these login details in the pop-up window. If you have forgotten your login details, click on the 'Forgotten Username/Password' options and follow the instructions. If you have not set up a Sky ID yet, click on 'Don't Have a Sky ID? Sign Up' and fill out the form.

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